Refund & Cancellation

Clear terms for cancellations, refunds, bottle handling, and subscription changes — written for Kolhapur families.

Last updated · 31 July 2026

Overview

This policy covers online milk plan bookings made through the Radhanagari Dudh website payment (Razorpay) and related subscription services in Kolhapur.

Cancellation before first delivery

If you cancel before your first delivery starts, contact us as soon as possible. Eligible prepaid amounts may be refunded after verification, excluding non-refundable payment gateway fees where applicable.

Cancellation after delivery starts

Once deliveries have started, refunds (if any) are calculated on remaining unused paid days after deducting delivered quantity and any applicable charges. Mid-cycle cancellations are reviewed case by case.

Failed or duplicate payments

If a payment fails, no booking is confirmed. If you are charged twice for the same order, share the Razorpay payment IDs — we will initiate a refund for the duplicate charge after confirmation.

Bottle deposit & loss

Glass bottle deposit and bottle-loss charges shown as ₹0 in checkout are currently waived. One bottle case issues are handled as noted on the payment summary.

Promo / surprise gift

Promo gifts are complimentary and have no cash value. Gift eligibility may be limited to one claim per device/account.

How to request a refund

Message us on WhatsApp with your name, phone, order/payment ID, and reason. Approved refunds are typically processed to the original payment method within 5–10 working days.

Contact

Refund support: +91 99 9394 9898 · +91 74 9797 3838 · +91 92 9492 9191